Characters your business Customer Service Representative

12 Characters your business Customer Service Representative

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Overview Characters your business Customer Service Representative

Characters your business Customer Service Representative. You have high hopes for your business.   Your product is amazing and you have sold some products but customers are not coming back as they should and what’s more, they are not giving you feedback.   You’ve checked to see if adjustments need to be made to sales pages, pricing, emails, and promotions, but that’s not the case.   What is wrong?   Here’s a question for you.   Is your customer service poor?

Let’s face it;   You may get more feedback from customers when things go wrong than when everything goes smoothly.   If you really want repeat buyers, you’d better make sure your customer support is a cut above the competition.   This is when you can turn customers’ bad opinions into compelling recommendations.

So, let’s discuss the ins and outs.   What do you want customers to feel after they contact customer service?   If you just say you want them to feel comfortable, you’re not thinking enough about it.   I’ll help you a little with some ideas.

Customers should feel:

Relieved that you have helped them solve their problem.

Reassure that they have done the right thing by contacting you and that you will “fix” the situation.

Satisfied with the product, customer service, solution and attention they received.

Valued and what they consider important.   If they feel like it’s just a sales pitch or a problem, you’ve lost them.   Customers should feel that their choice to buy from you is respected.

Enlightened by your answers and explanations.   Customers should know more than when they first contact your support center.

directing them to do the right thing about the problem and that they can get results just by asking for help.

Safe .  that their personal information and customer service conversations will be kept confidential.

The more feelings your customers have, the more likely they will be loyal to your brand, repeat buyers, and advocates.   So how can you ensure they have maximum “feel good” thoughts?   This starts with your policies and shows through your customer service representatives.   If you have policies that are unfair or unrealistic, there is almost no way to come out with roses.


Not everyone is suited to handle customer service.   Many entrepreneurs realize this the hard way.   Just like anything else, you need to do your best!   If you don’t have exceptional people and problem-solving skills, you won’t gain anything by handling customer support yourself.

Yes, I know.   Sometimes you have to be satisfied with what you have until you can do better.   This is when you ask a friend with the appropriate characteristics and skills to handle support.   If this is not an option, you may be able to exchange services/products with someone who can take over your customer support duties.   The key is to get someone who can get the results you need.

No matter who handles your customer support, there are some qualities and skills they should have.   If they already work well with others, have good problem-solving skills, and have most of these skills, qualities, and attitudes, customer service will almost become second nature to them.   So what should you look for in a customer service representative?   Here are some things to pay attention to and why.

12 Customer Service Representatives must : Characters your business Customer Service Representative

Cheerful

  • If reps have a cheerful outlook, they won’t be easily shaken by angry customers.   In fact, like a smile, an optimistic attitude often spreads to customers.

Communication experts

Since most small business customer service centers communicate via email or support tickets, support representatives need to be more proficient with the written word.   You should also have at least one person on staff willing to provide telephone support if needed.

Consistent and fair

  • Nothing confuses customers more than change.   Your customer service team should know the rules and stick to them.   For example, if you say that a coupon expires at a certain time, every team member must adhere to that time.   Not only will this keep your customers from procrastinating and not rushing, but when exceptions are made, customers will appreciate them more.   After all, would Macy’s honor a sale price that had expired because the customer forgot to come?   I do not think so.

Polite

  • Being polite can bring great benefits in life and business.   As many women in the south know, it’s possible to insult someone and have them thank you for your comments.   OK, that’s not what you wanted to do but you get the picture.   The fact is that your support team must know how to deliver bad news so as not to anger customers.   They should also be the first to say “thank you.”

Empathy

  • Are your team members able to understand your customers’ feelings?   Otherwise, your customers may often get the impression that your representatives and your business don’t care.   That is the wrong impression to convey!

Assertive

  • Unfortunately, there are customers who will try to intimidate your reps to get what they want.   This requires firm handling.   When reps are intimidated, they need to know that you will support their decisions.   If they don’t feel like you have their back, they can’t take the assertive approach necessary to deal with these pushy customers.   What’s more, they feel like it’s not as important to you as sales.   Just as you expect your customer support team to be polite, you should expect the same from your customers.

Helpful

  • You might think this is normal, but I’ve seen some advocates give an “I don’t know” answer, and nothing more than that.   Customers should always be given real answers.   If your reps can’t answer a question, they should always suggest places where customers can find the answer.

Knowledgeable

  • The people on your support team should be familiar with your products and services, as well as any changes that might impact customers.   Stay tuned!   They can’t do their job effectively if you don’t do yours.

Timely

  • Customers should receive timely answers or responses.   Business owners who aren’t cut out for customer support often ignore questions here and ignore them.   New support team members may be slow to respond due to poor training.   One example could be causing customers to abandon your business and go to your competitors.  Generally, customers will receive a reply within 2 days but sooner if possible.

Patience

  • Most importantly, the person handling your customer support must be patient.   When customers feel that they are being rushed, it makes them believe that your company is only after the sale and that you don’t really care about their needs.

So, is your customer support bad?   Finding out isn’t always a quick process.   However, now that you know what customers should feel and what qualities your support representatives should have, you know where to start looking for answers.   If you do find some things that need to be changed, make those changes as soon as possible so that your business and reputation will smell like roses.
Characters your business Customer Service Representative.
Read also :

Customer Service vs Customer Experience: Building Loyalty Through Proactive Care

Conclution : Characters your business Customer Service Representative

Have you been able to identify areas that need to be checked?   Which one?   Have you implemented some of these suggestions?   Did it work for you?   We want to know your opinion.   Share your experience below.

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